Resolve Disputes with Reliable Delivery Tools

Updated on December 19, 2024 by Ekaterina Tumashik

Delivery companies in Europe, the UK, and the US incur substantial yearly losses due to failed, delayed, or mishandled packages. In the United States, 1.7 million packages go missing every day. These issues highlight significant faults in delivery compliance and operational efficiency.

Furthermore, almost 41% of customers hold couriers responsible for lost or mishandled deliveries, even when the true cause is inaccurate shipping details or poor communication. Of course, the customer is always right — but is the courier always to blame?

Track-POD's latest update directly resolves misunderstandings between customers and shipping companies. The ePOD options have been updated according to modern delivery compliance considerations. 

Navigating Regulatory Compliance in Last-Mile Logistics with Track-POD

Last-mile logistics is crucial for customer satisfaction but is the most challenging link in the supply chain. Regulatory compliance has become a key factor for delivery businesses aiming to balance efficiency, sustainability, and customer trust. Failing to meet expectations can lead to expensive disputes, operations delays, and reputation harm.

The current delivery ecosystem requires more than just basic proof of delivery. Regulatory frameworks currently prioritize traceability, environmental responsibility, and data protection. Businesses must move beyond manual methods to stay competitive and compliant in a supply chain market.

• Speeding Up Delivery Dispute Resolution

Lost or mishandled packages are not merely complaints from customers. They also pose compliance risks. For instance, insufficient delivery evidence can escalate a minor dispute into a legal claim. Track-POD removes ambiguity by allowing couriers to capture multiple photos, signatures, and geo-stamped timestamps for each delivery.

• Following Environmental Laws and Standards in Delivery

Adhering to environmental compliance in logistics has become essential. Regulations are increasingly aimed at reducing carbon emissions and minimizing inefficiencies. Track-POD assists businesses in optimizing delivery routes through intelligent route planning, reducing unnecessary miles and fuel consumption. Driving fewer miles leads to reduced emissions, lower expenses, and better compliance with environmental regulations. UK-based courier businesses have reported route inefficiencies reduced by 30% after integrating Track-POD.

• Data Protection and Security for Delivery Tools

Delivery businesses manage large quantities of sensitive information, including customer addresses and delivery confirmations. Failure to protect this information may lead to data breaches, regulatory fines, and damage to customer trust. Due to strict regulations like GDPR in Europe and CCPA in the US, companies must ensure compliance while safeguarding their operations against costly risks.

Track-POD meets the highest global standards for data security, demonstrating its commitment to protecting customer information. The platform is certified with:

SOC 2 Type II (AICPA): Verifies that the Track-POD system is designed to securely manage customer data, ensuring confidentiality, availability, and integrity.

HIPAA Compliance: Ensures that sensitive healthcare delivery data is protected in compliance with the strict standards of the Health Insurance Portability and Accountability Act.

SOC 2 Compliance by Sprinto: Additional confirmation that Track-POD follows the industry's best data security and privacy practices.

The software infrastructure guarantees that all delivery-related data — photos, electronic signatures, and location details — are encrypted, stored securely, and accessible only to authorized personnel.

Configurable Limits for Picture Proof of Delivery

The Track-POD's new option to set mandatory photos directly tackles substantial compliance and delivery challenges. A single image is not always sufficient to confirm delivery. Specifying the required number of pictures is essential for compliance in last-mile logistics. This feature provides reliable proof of delivery for all orders, assisting businesses in meeting regulatory demands, settling disputes, and improving transparency. To customize your preferences in the program, navigate to Mobile Workflow in Settings and locate Delivery Confirmation Requirements.

Track-POD previously allowed users to add multiple photos in the App to confirm delivery. Now, dispatchers can require a specific number of photos — the limits are set up through the web panel.

If a package is marked as “Not Delivered” or “Rejected,” Track-POD will ensure that photo evidence is included. This feature helps prevent delivery disputes and efficiently resolves customer complaints related to delivery services.

A Quick Way to Resolve Delivery Disputes with Photo Evidence

Imagine a customer reports that items are missing from their delivery. Resolving complaints about last-mile delivery can be challenging without proof.

In Track-POD, dispatchers receive photos in real-time, and all data is conveniently displayed on the dashboard. Visual evidence can be shared with customers to resolve disputes and minimize frustration quickly.

Benefits for Businesses:

• Prevent false claims and lost packages
• Improve delivery support and dispute resolution
• Enhance package tracking and accountability
• Ensure compliance with modern delivery standards

The picture proof of delivery feature explicitly and undeniably confirms that packages arrive at the right place and in perfect condition. The Track-POD team designs every feature based on real customer needs, ensuring our platform solves the issues that matter most to your business.

Discover how Track-POD can transform your delivery process and improve customer satisfaction. Get a demo!